Cazeus Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Cazeus Casino. They apply to your access to and use of the website, your player account, games, payment facilities, promotions and any other services made available through the website. The terms should be read together with the Privacy Policy, Responsible Gaming information and any rules or conditions shown within the website.

By registering an account, accessing a game, making a deposit or otherwise using the website, you agree to comply with these terms and all applicable laws. If you do not agree with any part of these terms, you must not use the website or its services. Some games, promotions or payment methods may have additional rules. Those rules will apply in addition to these terms and will be available before you use the relevant feature.

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking the laws that apply to you before using Cazeus Casino. Access may be restricted in some locations, and the operator may limit or refuse access where required by law, regulation, risk controls or internal policy.

The operator may update these terms from time to time. Updated terms will be published on the website and will normally apply from the date stated on the updated page. You should review the terms regularly. If you continue to use the website after an update, that continued use will generally indicate your acceptance of the revised terms. If a change is not acceptable to you, you must stop using the services and follow any available account closure process.

Website availability

The website is provided on an availability basis and may be changed, interrupted, suspended or withdrawn without notice where reasonably necessary. Maintenance, technical faults, security measures, updates, third-party services or events outside the operator's reasonable control may affect availability. The operator will take reasonable steps to maintain the service, but uninterrupted access cannot be guaranteed.

2. Eligibility, registration and account security

You must be at least 18 years old and legally entitled to use gambling services in your location to open or use an account. You must provide accurate, current and complete information during registration and whenever the operator reasonably asks you to confirm or update your details. You must not register an account on behalf of another person, allow another person to use your account or create an account using a false identity.

Only one personal account is permitted unless the operator has expressly approved an exception. Multiple accounts, duplicate registrations or accounts linked to another person may be restricted or closed. If you believe that you have created more than one account by mistake, you should stop using the additional account and notify the operator through the support options provided on the website.

The operator may carry out age, identity, address, payment, source-of-funds and other compliance checks. You may be asked to provide documents or information before using certain services, making withdrawals or continuing to use your account. If requested information is not provided, cannot be verified or appears inconsistent, access may be delayed, restricted or suspended until the relevant checks are completed.

You are responsible for keeping your login details confidential and for all activity carried out through your account. You must use a strong password, avoid sharing access details and notify the operator promptly if you suspect unauthorised access, loss of credentials or any other security issue. You should also log out after using a shared or public device.

• You must use your own account and your own approved payment method.
• You must not sell, transfer, rent or otherwise provide access to your account.
• You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not attempt to bypass account, location, age, identity or responsible gambling controls.
• You must promptly update information that becomes inaccurate or out of date.

Any personal information supplied during registration or verification will be handled in accordance with the Privacy Policy. The operator may retain records where necessary for legal, regulatory, security, dispute-resolution or operational purposes.

3. Deposits, games and withdrawals

You may deposit funds only through payment methods shown as available in your account or on the website. A payment method must belong to you or be used with the clear authority of its owner, where such use is permitted. The operator may reject, reverse or restrict a transaction where it cannot be verified, appears unusual or does not meet applicable requirements.

You should check the transaction details carefully before confirming a deposit or other payment. Deposited funds are intended for genuine participation in the available games and services. You must not use the account as a bank account, payment pass-through facility or means of transferring funds to another person. Transaction fees, currency conversion costs or charges imposed by a payment provider may apply and remain your responsibility unless stated otherwise.

Game rules, minimum or maximum stakes, results and settlement methods may differ between games. You are responsible for reading the relevant game information before placing a wager. A wager is generally accepted only when confirmed by the website. If a technical or system error affects a wager, balance, result or settlement, the operator may correct the error and take reasonable steps to restore the position that would have applied without the error.

Once a game has started or a wager has been accepted, it may not be cancelled unless the relevant game rules or website feature expressly allow cancellation. Results recorded by the operator's systems will generally be used to settle play, subject to correction of a clear error or malfunction. If there is a dispute about a transaction or game result, you should retain relevant information and raise the matter through the support options available on the website.

Withdrawal requests may be subject to account verification, payment checks, anti-fraud reviews and any applicable rules. Funds may be returned using an approved method connected with the original deposit where appropriate. The operator may ask for further information before completing a withdrawal. Processing times can vary depending on the account review, selected payment method, banking network and other circumstances outside the operator's control.

You are responsible for checking that your account balance and transaction history are accurate. If you notice an unauthorised transaction, incorrect balance or other issue, notify the operator as soon as reasonably possible. The operator may investigate and may place a temporary hold on relevant funds or services while an investigation is conducted.

4. Promotions and responsible gambling

Promotions, bonuses, tournaments and other offers may be subject to separate promotional terms. Those terms may set out eligibility requirements, qualifying activity, expiry conditions, wagering or playthrough requirements, limits, excluded games, withdrawal conditions and other restrictions. You should read the full terms of an offer before accepting or using it. If promotional terms conflict with these general terms, the promotional terms will apply to the relevant offer to the extent of the conflict.

The operator may withdraw, amend or decline a promotion where reasonably necessary, including where an offer has been misused, made available in error or cannot continue for legal, technical or operational reasons. A promotion must not be used in a way that is fraudulent, unfair, abusive or contrary to its stated purpose. The operator may remove promotional benefits or restrict participation where the relevant conditions have not been met.

Playing responsibly

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Only play with funds you can afford to lose, set personal limits and take regular breaks. Do not chase losses, borrow money to gamble or play when you are distressed, tired or under the influence of alcohol or other substances.

• Set a budget before you begin and keep track of your deposits and play.
• Use available deposit, spending, session or loss controls where offered.
• Take a break or request account restrictions if gambling stops feeling enjoyable.
• Do not gamble to recover previous losses.
• Seek independent support if you are concerned about your gambling or someone else's gambling.

You may request account limits, a temporary break or account closure through the responsible gambling or support options made available on the website. Requests may take time to process, so you should stop using the account while a restriction or closure request is being considered. Account controls are not a substitute for professional financial, medical or gambling support.

5. Prohibited conduct, suspension and liability

You must use the website fairly and lawfully. You must not interfere with the operation or security of the website, introduce malicious software, use automated systems without permission, exploit a vulnerability, manipulate a game, reverse engineer website software or take part in collusion. You must also not use another person's identity, payment details or account, or assist another person to avoid a restriction.

If the operator reasonably suspects fraud, unlawful activity, a breach of these terms, a payment issue, a technical exploit or other misconduct, it may investigate and take proportionate action. This may include refusing transactions, cancelling affected activity, removing an offer, limiting access, suspending an account or closing an account. Where appropriate, information may be shared with payment providers, professional advisers, authorities or other relevant organisations.

If your account is closed, you must not open or use another account without permission. Any valid balance may be handled in accordance with applicable law, the circumstances of the closure and any relevant transaction or compliance review. Amounts connected with fraud, unlawful conduct, chargebacks, duplicated accounts or a breach of these terms may be withheld or treated differently where permitted.

To the extent permitted by law, the operator is not responsible for losses caused by your failure to protect account details, inaccurate information supplied by you, interruptions outside reasonable control, failures of third-party payment or telecommunications services, or your use of the website in breach of these terms. Nothing in these terms excludes or limits any consumer guarantee, right or protection that cannot lawfully be excluded or limited under Australian law.

You are responsible for equipment, software, internet access and any related costs needed to use the website. Website content is provided for general information and may not always be complete or current. Links to third-party websites or services may be provided for convenience, but the operator does not control those services and their own terms and privacy policies may apply.

Complaints and governing law

If you have a question, complaint or dispute, please use the support or complaints process made available on the Cazeus Casino website. Provide enough information for the matter to be identified, including relevant account or transaction details where appropriate, but do not send unnecessary sensitive information. You are expected to cooperate reasonably with any review.

These terms are intended to operate consistently with the laws that apply to you and to the services. If a court or authorised body decides that a provision is invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. The headings are included for convenience and do not change the meaning of the terms.